Consumer education
Smart Client
Informed decisions: know your rights, compare wisely and avoid the most common traps when hiring services.
01
Your rights as a consumer
- Receive a clear quote before authorizing work.
- Know the provider legal name and license.
- Keep a copy of the contract and payments.
- Cancel within the periods allowed by law.
- Report abusive practices or misleading advertising.
02
Warning signs
Be wary of anyone asking for full upfront payment, lacking an address or license, pressing you to sign immediately or refusing to put anything in writing. A deal that is too good usually hides a later cost.
03
Questions worth asking
Who will do the work?
Own employees or subcontractors.
What does the price include?
Materials, permits, debris removal.
What warranty is offered?
Coverage and duration in writing.
How are changes paid?
Change orders approved before work.
04
How to use ESTAR to your advantage
Compare profiles in the same category, check the average and recent reviews, and use the quote form to record what you asked for. If something is off, report the review or profile.